LivingstonLive.org Online Service Policies

(Effective as of September 11, 2006)

Convenience Fees

Convenience Fees are charged according to the current rate schedule and are used to cover the costs associated with the processing of credit cards, as well as to help offset Livingston County’s infrastructure, development and ongoing operational costs of providing internet access to LivingstonLive.org Online Services.

Order Fulfillment

Depending on the type of service requested, your LivingstonLive service order will be processed online or through traditional methods of fulfillment.

Online Fulfillment: The order is processed and presented in a digital medium to the user online through the Internet.

For example, a Tax History order retrieves the requested tax information from a database and is formatted to display directly within in your web browser within a few seconds after your online purchase has been authorized. You may then use your browser to view, print or save the requested information as displayed on your computer screen.

Traditional Fulfillment: The order is processed based on the user’s online request; however, the output is in a non-digital medium which will be mailed to the user within a specified number of business days.

For example, an order request for a certified copy of a deed is processed and purchased online, however the output is forwarded to the Register of Deeds Department for final processing because a certified deed must have the raised official seal of the Livingston County Register of Deeds. The certified deed document will be mailed to you within a number of business days, as specified in the email confirmation of your order.

Accessibility Policy

Livingston County strives to provide public online accessibility to the information made available on LivingstonLive.org to the broadest number of persons as is reasonably possible. LivingstonLive development standards are guided by current website accessibility industry standards, such as the World-Wide-Web Consortium’s (W3C) recommendations. All reasonable efforts are made to ensure that LivingstonLive.org supports the most commonly used web browser software.

However, to ensure the highest security (128-bit encryption strength) for credit or other personal information provided by users during an online transaction with LivingstonLive, some older browsers may not be supported. As a general internet security recommendation, users are encouraged to keep their browser software updated to ensure that they have the latest browser security updates available.

Privacy Policy

Any user email address provided when requesting a service order through LivingstonLive.org will only be used to: 1) process an order; 2) provide an order confirmation to the user; or 3) provide user support services by the LivingstonLive Help Desk. User email addresses will not be sold or disclosed to third parties, nor will they be used to market other LivingstonLive.org online services.

Please see the LivingstonLive.org Online Privacy Policy for the full policy text.

Refund Policy

Any purchase made by a user from Livingston County via LivingstonLive.org is NON-REFUNDABLE, in whole or in part, unless specifically noted otherwise on the website.

If you have questions or are having trouble accessing the information that you purchased through LivingstonLive.org, please contact the LivingstonLive Help Desk at (517) 375-0405.